Job Summary
A software company needs applicants for an opening for a Telecommuting Senior Technical Support Engineer.
Must be able to:
- Reproduce and isolate bugs before involving QA
- Write high-quality bug reports
- Participate in occasional (no more than quarterly) after-hours support for customers in other time zones
Skills and Requirements Include:
- 5 years of technical support experience with desktop software applications and web tools
- Extensive experience troubleshooting Windows, Office, and a wide variety of Windows applications
- Hands-on experience creating and editing multimedia, including audio, video, and images
- Innate understanding of web technologies, including all major browsers, FTP, email delivery, Adobe Flash, accessibility tools, and challenges
- No fear of logs you can jump in and attempt to decipher any log file from any application
- Basic understanding of HTML and of the AICC, SCORM, and Tin Can API specifications
