Job Summary
A well-known American company is filling a position for a Telecommuting Senior Technical Support Engineer L1.
Must be able to:
- Perform case resolution on issues at the apex of level 1 ability to resolve or require changes
- Perform queue management and case assignment
- Perform advanced troubleshooting and updating knowledge bases articles with solutions performed
Must meet the following requirements for consideration:
- 7+ years hands-on experience supporting customers
- Relevant degree in computer science or related technology
- Understanding of network configuration (DNS, VPN, IP Proxy, TCPIP, load balancers)
- Expertise with Windows systems administration (Win 2000, 2003, 2008, 2012, XP, WIN7)
- Proven ability to write technical articles outlining problems, resolution and troubleshooting steps
- All other requirements listed
