Job Summary

An online retailer is in need of a Telecommuting Site Director.

Candidates will be responsible for the following:

• Providing a voice of the customer feedback loop to the business
• Developing future vision and implementation strategy to exceed customer experience targets
• Driving the overall performance of the customer service organization

Must meet the following requirements for consideration:

• Track record of driving cost reductions without negatively impacting performance or customer satisfaction
• 7 years of experience in managing operations
• Proven experience leveraging technology to optimize customer operations and sales
• Deep knowledge and experience managing workforce planning, high volume recruiting, and training
• Very knowledgeable with utilizing and implementing enabling technology
• Ability to both set strategy and follow through on tactical implementation and execution of initiatives