Job Summary

Job Description

Provide customer service/support, training and product demos/walkthroughs for our software by phone, email, forum and screen-shares. Help diagnose customer problems and find solutions. Assist customers with setup and configuration of software. Conduct follow-up calls to ensure new customers are settling in and know how to get help when they need it. Build relationships with customers and maintain customer satisfaction.

About MembershipWorks

MembershipWorks provides web-based software for managing memberships, billing, events, donations, volunteers and more.

Although our software is modern, we're an old fashioned company. We believe in taking time to talk to our customers, providing solutions to fit their needs and helping them be successful.

Our customers are nonprofits, chambers of commerce, associations and other groups. The majority of our customers are really nice and super excited to get someone who can answer their questions on the phone when they call. Our customer satisfaction is high, so customer interactions are generally very positive.

We also believe that our employees are our most important asset and in treating them well. We strive to provide a positive work environment, and providing a schedule that allow for a great work life balance.

About You

Just like Sherlock Holmes, you enjoy a good puzzle. You can talk to a customer about their issues, uncover clues through your conversation, and get to the solution. Yea you, another mystery solved!

You enjoy talking to people and you like helping them solve their problems. You are patient when you need to take your time to break things down and walk through each step slowly.

You don't mind picking up the phone to check in and follow-up with customers. It's a great way for you build on relationships you've begun with current customers and start new ones with new customers.

MembershipWorks is used by many nonprofit groups covering many different causes, countries, languages and religions. You must be open-minded and provide excellent service to everyone.

Essentials

+ Friendly disposition, enjoy helping people
+ Good conversational skills
+ Good written communication skills
+ Good analytical skills
+ Comfortable with technology, software and basic math (eg. pro-rating)
+ Able to prioritize and stay organized


Good to Have (but not required)

+ Experience working in technical support
+ Experience using WordPress, SquareSpace and Weebly
+ Basic knowledge of websites and web technologies - HTML, CSS, Javascript, domains/DNS, SSL
+ Basic knowledge of accounting software - QuickBooks, Xero, etc


Benefits

+ Work from home - we provide the equipment
+ Healthcare benefits for both fulltime and part time employees
+ 3 weeks paid time off
+ Ongoing Training
+ $17-21 per hour