Telecommuting Support Agent

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Friday, February 23, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A software company is filling a position for a Telecommuting Support Agent.

Candidates will be responsible for the following:

  • Support customers’ day-to-day support requests via email, telephone, live chat, or in-app
  • Thoroughly documenting potential defects for troubleshooting by Support Engineers and QA
  • Monitor platform performance and triage customer-reported problems

Skills and Requirements Include:

  • 1+ years of academic or technical experience
  • 1+ years of support experience in a technology environment
  • Ability to clearly articulate complex thoughts in any situation
  • Ability to manage time and prioritize efficiently
  • Bachelor’s degree or an equivalent combination of education and experience
  • Proficient spoken and written communication skills in both American English and at least one of the following: Spanish, French, Swedish, or Japanese