Job Summary
A software company is filling a position for a Telecommuting Support Agent.
Candidates will be responsible for the following:
- Support customers’ day-to-day support requests via email, telephone, live chat, or in-app
- Thoroughly documenting potential defects for troubleshooting by Support Engineers and QA
- Monitor platform performance and triage customer-reported problems
Skills and Requirements Include:
- 1+ years of academic or technical experience
- 1+ years of support experience in a technology environment
- Ability to clearly articulate complex thoughts in any situation
- Ability to manage time and prioritize efficiently
- Bachelor’s degree or an equivalent combination of education and experience
- Proficient spoken and written communication skills in both American English and at least one of the following: Spanish, French, Swedish, or Japanese
