Telecommuting Support Specialist Lead

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, May 30, 2018

Job Category: Consulting, Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An online network of engineers is searching for a person to fill their position for a Telecommuting Support Specialist Lead.

Core Responsibilities of this position include:

  • Acting as the subject matter expert on the Support side of Client Experience
  • Owning and implementing training for new hires as well as ongoing learning for existing team members
  • Continuing to lead by example while promoting an environment of teamwork and collaboration

Applicants must meet the following qualifications:

  • A strong history of successful customer service and technical support experience
  • To excel at this position, you must be energetic and proactive
  • You must be able to work without much supervision and manage your time and resources efficiently
  • Excellent English communication skills, both written and verbal
  • An extensive history of successful customer service over a variety of communication channels
  • Experience over phone and email