Job Summary
An online network of engineers is searching for a person to fill their position for a Telecommuting Support Specialist Lead.
Core Responsibilities of this position include:
- Acting as the subject matter expert on the Support side of Client Experience
- Owning and implementing training for new hires as well as ongoing learning for existing team members
- Continuing to lead by example while promoting an environment of teamwork and collaboration
Applicants must meet the following qualifications:
- A strong history of successful customer service and technical support experience
- To excel at this position, you must be energetic and proactive
- You must be able to work without much supervision and manage your time and resources efficiently
- Excellent English communication skills, both written and verbal
- An extensive history of successful customer service over a variety of communication channels
- Experience over phone and email
