Job Summary
A project management system company has a current position open for a Telecommuting Support Team Manager.
Core Responsibilities of this position include:
- Leading a team of high performing, customer-focused support specialists
- Developing strategies that lead to increased customer success
- Managing daily operations including hiring, planning, assigning, and directing work
Skills and Requirements Include:
- Management experience leading customer facing high volume support teams for 4+ years
- Experience managing team members that are remote and located in different timezones/cultures
- Experience working with SaaS companies
- Experience coaching support or operational people to drive projects or initiatives
