Telecommuting Technical Customer Success and Support Operations Director

Job ID: Available for Members

Location: Massachusetts, New York

Compensation: To Be Discussed

Posted: Monday, February 26, 2018

Job Category: Business Operations, Information Technology, Management

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Senior Level

Additional Information: Benefits Available

Job Summary

A technology company is filling a position for a Telecommuting Technical Customer Success and Support Operations Director.

Core Responsibilities Include:

  • Building and leading a highly functional Operations function
  • Building a sales operations process for lead and pipeline management
  • Managing technical resources to deliver tooling to support repeatable and scalable processes

Qualifications Include:

  • Has worked with highly technical and demanding customers who are running critical production workloads
  • Has grown teams that have doubled in size
  • Owned a training function
  • Has run large implementation, integration, and business process projects and programs, or has managed a PMO
  • Has defined and managed to set of analytical KPIs to drive the direction of the team
  • Has recruited top talent that were high performers and retained them while growing their careers with the company