Telecommuting Technical Solutions Engagement Manager in Gold River

Job ID: Available for Members

Location: California

Compensation: To Be Discussed

Staff Reviewed: Fri, Aug 10, 2018

Job Category: Account Management, Information Technology, Management

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Onsite Required, Some Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An IT services company is filling a position for a Telecommuting Technical Solutions Engagement Manager in Gold River.

Individual must be able to fulfill the following responsibilities:

  • Provide leadership and support for delivery teams and staff
  • Manage expectations and day to day interactions with client executives and sponsors
  • Participate in and lead aspects of the proposal development process

Applicants must meet the following qualifications:

  • Willing to travel through the USA - combination of onsite and remote work
  • Experience with large Salesforce Service Cloud or Genesys contact center implementations
  • 10+ years of IT consulting experience, with 3+ years leading CX projects
  • Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
  • Ability to independently develop CX strategies based on strong analytical skills and business knowledge
  • Experience conducting business requirements definition sessions with client staff
  • Ability to independently scope and size CX projects