Job Summary
An IT services company is filling a position for a Telecommuting Technical Solutions Engagement Manager in Gold River.
Individual must be able to fulfill the following responsibilities:
- Provide leadership and support for delivery teams and staff
- Manage expectations and day to day interactions with client executives and sponsors
- Participate in and lead aspects of the proposal development process
Applicants must meet the following qualifications:
- Willing to travel through the USA - combination of onsite and remote work
- Experience with large Salesforce Service Cloud or Genesys contact center implementations
- 10+ years of IT consulting experience, with 3+ years leading CX projects
- Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
- Ability to independently develop CX strategies based on strong analytical skills and business knowledge
- Experience conducting business requirements definition sessions with client staff
- Ability to independently scope and size CX projects
