Job Summary
A computer software company is in need of a Telecommuting Technical Support Engineer.
Must be able to:
- Provide step-by-step technical help, both written and verbal
- Help improve our knowledge base and documentation to reduce the team's workload
- Work off our CRM portal to provide first level technical assistance based on customer needs
Applicants must meet the following qualifications:
- Solid skills with writing SQL queries and databases
- Well-acquainted with Business Intelligence tools like Tableau, Looker, Chartio, Splunk, etc
- A Bachelor's Degree in Computer Science or equivalent work experience
- 3 years previous experience in a Technical Support or a Solution Architect role for a SaaS-based product
- Articulate and personable with strong English spoken and written language abilities
