Job Summary

A political organization is seeking a Telecommuting Technical Support Specialist in Salt Lake City.

Must be able to:

• Troubleshoot remote connectivity issues, including VPN and Citrix access
• Manage queue of support requests, updating and closing incidents in a timely fashion
• Provide excellent remote technical support for a firm of ~300 end users across the globe

Skills and Requirements Include:

• Proven analytical and problem-solving abilities
• Knowledge of client-side DNS, DHCP, DFS, and GPO services
• Experience working with and supporting all levels of an organization including C-level staff
• Knowledge of PCs, networking, and A/V technologies, including Windows workstation OS
• Knowledge of LAN/WAN technologies
• Knowledge of Active Directory user and group administration