Telecommuting Technical Support Specialist in Salt Lake City

Job ID: Available for Members

Location: Utah

Compensation: Hourly

Posted: Tuesday, April 10, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Evening Shift

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Experienced

Job Summary

A political organization is seeking a Telecommuting Technical Support Specialist in Salt Lake City.

Must be able to:

  • Troubleshoot remote connectivity issues, including VPN and Citrix access
  • Manage queue of support requests, updating and closing incidents in a timely fashion
  • Provide excellent remote technical support for a firm of ~300 end users across the globe

Skills and Requirements Include:

  • Proven analytical and problem-solving abilities
  • Knowledge of client-side DNS, DHCP, DFS, and GPO services
  • Experience working with and supporting all levels of an organization including C-level staff
  • Knowledge of PCs, networking, and A/V technologies, including Windows workstation OS
  • Knowledge of LAN/WAN technologies
  • Knowledge of Active Directory user and group administration