Job Summary
A technology company is filling a position for a Telecommuting Technical Tier 3 Support Account Manager.
Core Responsibilities Include:
- Acting as quality assurance for escalations
- Directly responding to and engaging qualified customer inquiries and requests
- Developing, authoring, and maintaining internal and customer-facing technical documentation
Must meet the following requirements for consideration:
- Experience serving as quality assurance for escalated customer requests and bugs
- You have prior knowledge of design practices (UI, UX, research, testing)
- Familiarity with modern ticketing, customer engagement, and CMS solutions within customer service environments (Zendesk, Desk.com, Help Scout)
- Experience supporting and assisting with the development of integrations leveraging API; e.g. REST, SOAP, etc.
- You genuinely relish troubleshooting and problem-solving complex puzzles
- Ability to think on one's feet, learn a complex product inside and out, and discover creative methods to resolve customer issues
