Job Summary
Software company is filling a position for a Telecommuting Tier 1 Technical Support Specialist.
Core Responsibilities Include:
- Answering support tickets in a timely manner
- Coordinating issues with other shifts, Tier 2 support, Account Managers, or Client Engineering as appropriate to ensure timely resolution
- Building relationships with our clients and promoting Intellum’s culture through the ticketing process
Position Requirements Include:
- 1+ years in a technical help desk role
- Team player
- Excellent organizational and time management skills
- Active learner who will hold him/herself accountable for his/her own job performance
- Naturally positive and open-minded; able to view the world from more than one perspective
- Creative thinker
