Telecommuting Tier 1 Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Friday, August 10, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level

Additional Information: Benefits Available

Job Summary

Software company is filling a position for a Telecommuting Tier 1 Technical Support Specialist.

Core Responsibilities Include:

  • Answering support tickets in a timely manner
  • Coordinating issues with other shifts, Tier 2 support, Account Managers, or Client Engineering as appropriate to ensure timely resolution
  • Building relationships with our clients and promoting Intellum’s culture through the ticketing process

Position Requirements Include:

  • 1+ years in a technical help desk role
  • Team player
  • Excellent organizational and time management skills
  • Active learner who will hold him/herself accountable for his/her own job performance
  • Naturally positive and open-minded; able to view the world from more than one perspective
  • Creative thinker