Job is Expired
Location: Central Time, Alabama, Arkansas, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Tue, Sep 04, 2018
Job Summary
A design collaboration platform is filling a position for a Telecommuting Tier 2 Support Specialist in the Central Region.
Individual must be able to fulfill the following responsibilities:
- Directly responding to and engaging qualified customer inquiries and requests
- Comparing, analyzing, and escalating user requests to Product and Engineering teams
- Directly engaging and collaborating with Engineering teams to quickly resolve customer issues or reported bugs
Qualifications Include:
- You possess excellent written and verbal communication skills
- You're a natural-born evangelist with infectious enthusiasm
- You genuinely relish troubleshooting and problem-solving complex puzzles
- Experience serving as quality assurance for escalated customer requests and bugs
- You have prior knowledge of design practices
- You’ve demonstrated technical support experience, preferably in a SaaS B2B setting
