Telecommuting Tier 2 Support Specialist in the Central Region

Job ID: Available for Members

Location: Central Time, Alabama, Arkansas, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin

Compensation: To Be Discussed

Posted: Tuesday, September 04, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A design collaboration platform is filling a position for a Telecommuting Tier 2 Support Specialist in the Central Region.

Individual must be able to fulfill the following responsibilities:

  • Directly responding to and engaging qualified customer inquiries and requests
  • Comparing, analyzing, and escalating user requests to Product and Engineering teams
  • Directly engaging and collaborating with Engineering teams to quickly resolve customer issues or reported bugs

Qualifications Include:

  • You possess excellent written and verbal communication skills
  • You're a natural-born evangelist with infectious enthusiasm
  • You genuinely relish troubleshooting and problem-solving complex puzzles
  • Experience serving as quality assurance for escalated customer requests and bugs
  • You have prior knowledge of design practices
  • You’ve demonstrated technical support experience, preferably in a SaaS B2B setting