Job Summary

A customer service outsourcing company is seeking a Telecommuting Workforce Management Forecast Manager.

Individual must be able to fulfill the following responsibilities:

• Manage and develop the WFM team- providing coaching and training
• Serve as the expert in Workforce Management forecasting
• Develop special forecasts for all channels for all operational areas

Required Skills:

• Ability to travel 10% to meet with clients if required
• Hands on experience within last 12 months of Loxysoft or Aspect
• 5 years of direct workforce forecasting experience
• Extensive experience in multi-tasking environment
• Call Center experience required