Telehealth Coordinator

Job Summary

Supporting the Virtual Care Center, the full-time Telehealth Coordinator will manage inbound and outbound calls, schedule virtual appointments, and assist with referrals and authorizations while working remotely.

Key responsibilities

• Answer inbound calls and collect patient information for scheduling virtual appointments
• Support providers with referral and authorization requests, including submission and follow-up
• Conduct outreach calls and assist with new hire onboarding and training sessions

Required qualifications

• High school diploma or GED required
• 1-2 years of experience in a primary care or medical office setting
• Experience providing high-quality customer service and technical assistance
• Basic proficiency in Microsoft Suite programs (Outlook, Teams, Word, Excel)
• Ability to use multiple systems simultaneously and adapt to new technologies