Telephone Associate

Job Summary

A company is looking for an Inbound/Outbound Telephone Associate.

Key Responsibilities

• Answer, screen, and direct incoming calls, take messages, and handle voicemail inquiries
• Book, cancel, and reschedule patient appointments while collecting and updating demographic and insurance information
• Act as a liaison between patients, medical staff, and other departments, processing referrals and performing data entry

Required Qualifications

• High School Diploma or Equivalent
• Healthcare experience is a plus
• Comfort with technology including phone systems and EHR systems
• Experience with documentation management systems
• U.S. work authorization is required; visa sponsorship is not available