Telephone Liaison

Job Summary

Serving as a professional point of contact, the full-time remote Telephone Liaison will manage inbound and outbound communications, verify caller identities, provide program information, and document interactions while ensuring compliance with privacy standards.

Key responsibilities

• Answer inbound calls and verify caller identity in accordance with agency protocols
• Document each interaction and coordinate case escalations with government program staff
• Support outbound campaigns and participate in call monitoring and compliance training

Required qualifications

• High school diploma or equivalent; associate degree preferred
• Minimum of two years of experience in a customer-facing telephone role
• Experience handling PII or sensitive customer data per privacy standards
• Proficiency in Microsoft 365 applications and web-based CRM or case management systems
• Must be a U.S. citizen with no work sponsorship available due to federal security restrictions