Telephone Liaison

Job Summary

Serving as a professional point of contact, the full-time Telephone Liaison will manage inbound and outbound communications, verify caller identities, provide program information, and document interactions while working remotely.

Key responsibilities

• Answer inbound calls and verify caller identity according to agency protocols
• Document interactions and coordinate case escalations to appropriate staff or units
• Support outbound communications such as appointment reminders and satisfaction surveys

Required qualifications

• High school diploma or equivalent required; associate degree preferred
• Minimum of two years of experience in a customer-facing telephone role
• Experience handling sensitive customer data in compliance with privacy standards
• Proficiency with Microsoft 365 applications and CRM or case management systems
• Must be a U.S. citizen; work sponsorship is not available