Telephonic Care Navigator

Job Summary

A company is looking for a Telephonic Care Navigator.

Key Responsibilities:

• Completing telephonic outreach to members, educating them on gaps in care, and connecting them to support services
• Ensuring members have access to primary care providers and maintaining schedule adherence
• Providing excellent customer service to members and providers while maintaining confidentiality of health information

Required Qualifications:

• High School Diploma / GED and at least 18 years of age
• 1+ years of call center or telephonic customer service experience, as well as experience in an office setting using telephone and computer
• 1+ years of healthcare/insurance or social work/community outreach/advocacy experience
• Proficiency in Microsoft Word, Excel, and Outlook, and the ability to work full-time and from home with high-speed broadband
• Capability to work any 8-hour shift between 9:00am - 5:30pm local time, with occasional overtime