Telephonic Care Navigator

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Sun, Jul 07, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Telephonic Care Navigator.

Key Responsibilities:
  • Completing telephonic outreach to members, educating them on gaps in care, and connecting them to support services
  • Ensuring members have access to primary care providers and maintaining schedule adherence
  • Providing excellent customer service to members and providers while maintaining confidentiality of health information
Required Qualifications:
  • High School Diploma / GED and at least 18 years of age
  • 1+ years of call center or telephonic customer service experience, as well as experience in an office setting using telephone and computer
  • 1+ years of healthcare/insurance or social work/community outreach/advocacy experience
  • Proficiency in Microsoft Word, Excel, and Outlook, and the ability to work full-time and from home with high-speed broadband
  • Capability to work any 8-hour shift between 9:00am - 5:30pm local time, with occasional overtime

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