Telephonic Care Navigator

Job Summary

A company is looking for a Telephonic Care Navigator to provide support and resources to members remotely.

Key Responsibilities

• Conducts telephonic outreach to members and educates them on care gaps
• Assists members with social determinants of health and connects them to community resources
• Maintains confidentiality of health information and meets performance metrics

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of call center or telephonic customer service experience
• 1+ years of experience in an office setting using telephone and computer
• 1+ years of experience in Healthcare, insurance, or community outreach