Telephony Onboarding Specialist

Job Summary

To support the onboarding of financial institution clients, the full-time Telephony Onboarding Specialist will design, deploy, and support cloud-based telephony solutions while collaborating closely with onboarding managers in a remote environment.

Key responsibilities

• Design, configure, and deploy CCaaS and UCaaS solutions tailored to credit union environments
• Integrate AI Voice 2.0 voicebot and AI Assistant products with client telephony systems
• Troubleshoot and resolve telephony infrastructure issues across various environments

Required qualifications

• 4+ years of hands-on experience in telephony engineering, focusing on CCaaS and UCaaS platforms
• Demonstrated experience deploying and supporting telephony solutions within credit unions or financial institutions
• Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing
• Experience with platforms such as Genesys, Five9, NICE CXone, or similar providers
• Working knowledge of network fundamentals including QoS and firewall rules for voice traffic