Telephony Operations Engineer
Job Summary
Supporting an enterprise client's migration to Five9 CCaaS, the full-time Telephony Operations Engineer will provide remote Cisco contact center end-user support, manage ticket workflows, and troubleshoot voice issues across multi-vendor environments.
Key Responsibilities
- Implement and support enterprise voice platforms primarily Cisco, with some Avaya, Five9, and Microsoft Teams
- Troubleshoot voice issues across multi-vendor environments and perform incident triage and root cause analysis
- Manage ServiceNow queues, ticket documentation, and collaborate with IT and business teams to maintain solutions
Required Qualifications
- 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
- Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
- Experience with ServiceNow ticket and queue management
- Understanding of SIP trunking, carrier integrations, and voice quality metrics
- Familiarity with applying AI and automation to voice operations and support workflows
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,966 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
