Telephony Product Manager

Job Summary

Telephony Product Manager, who will manage telephony infrastructure across global support operations in a full-time role, optimizing routing and vendor relationships to enhance customer support efficiency.

Key Responsibilities

• Analyze telephony spend and identify cost-saving opportunities
• Manage vendor relationships, including contract negotiations and onboarding
• Oversee routing configuration and translate business requirements into technical specifications

Required Qualifications

• 3-5 years of experience in product management or technical program management
• Technical proficiency in reading API documentation and understanding telecom concepts
• Strong SQL skills for cost analysis and business case development
• Experience in vendor management and conducting commercial negotiations
• Ability to coordinate cross-functionally and manage multiple workstreams