Telephony Product Manager
Job Summary
Driving product strategy for telephony and contact center capabilities, the contract Telephony Product Manager will manage the product backlog, prioritize customer needs, and communicate with stakeholders while working remotely in the United States.
Key responsibilities
- Serve as the primary advocate for customers, shaping product decisions based on their feedback
- Own OKRs and KPI tracking, measuring and communicating progress and value delivered
- Define and drive product strategy for telephony systems, partnering with engineering teams to translate needs into technical requirements
Required qualifications
- Solid grounding in product management fundamentals, including backlog management and stakeholder communication
- Understanding of AWS Connect and telephony/call center systems
- Executive presence to communicate confidently with senior leadership
Complete Job Description
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