Telephony Systems Administrator

Job Summary

A company is looking for a Telephony Systems Coordinator.

Key Responsibilities

• Provide day-to-day support for Call Center telephony systems
• Troubleshoot telephony and user-related issues
• Assist with IVR administration and updates

Required Qualifications

• 1-3 years of experience in technical support, telephony support, or call center systems
• Exposure to Cisco telephony platforms preferred
• Basic understanding of call center environments and IVR functionality
• Ability to learn new systems and technologies quickly
• Healthcare or call center experience is a plus