Temporary Call Center Agent

Job Summary

Providing exceptional customer service, the full-time Temporary Call Center Universal Agent will assist customers via phone, email, and chat, resolving inquiries and optimizing interactions in a fully remote environment.

Key responsibilities

• Identify and handle customer inquiries accurately through various communication channels
• Utilize technology tools and participate in training to enhance customer service and sales skills
• Complete documentation and maintain accurate customer data in Contact Center systems

Required qualifications

• 6+ months of customer service experience
• Ability to work independently and adhere to a work schedule with minimal supervision
• Effective written and verbal communication skills
• Flexibility to assist in both Consumer Affairs and eCommerce calls as needed
• Preferred experience in call center, retail, or e-commerce environments