Temporary Client Services Representative

Job Summary

A company is looking for a temporary Client Services Representative to support their Benefits Administration team.

Key Responsibilities

• Support large volumes of inbound and outbound contacts promptly
• Identify customer needs, clarify information, research issues, and provide solutions
• Maintain detailed records of contacts in the agent ticketing system

Required Qualifications

• High School Diploma required; Associates Degree preferred
• A minimum of 1 year of customer service experience with high customer engagement
• Basic understanding of health insurance terminology preferred
• Ability to work effectively in a remote contact center environment
• Strong data entry skills and proficiency in using a PC with multiple applications