Temporary Customer Service Associate

Job Summary

Working remotely on a temporary basis, the full-time Temporary Customer Service Associate will support students, faculty, and staff by resolving inquiries through voice and chat using Amazon Connect while gaining hands-on experience with industry-leading technology.

Key responsibilities

• Support customers via voice and chat, delivering a positive experience through empathy and clear communication
• Resolve customer issues using AWS tools, following defined call flows and accurately documenting interactions
• Collaborate with teammates to manage follow-ups and escalate complex issues as needed in a fast-paced environment

Required qualifications

• High school diploma or equivalent
• Must be at least 18 years old and reside in an approved state
• Professional fluency in English (CERF C1 or higher)
• Ability to work a full-time schedule of 40 hours a week, including Mondays and weekends
• Proficient in using web browsers and capable of learning multiple systems and tools