Temporary Customer Service Guide

Job Summary

A company is looking for a Temporary Customer Service Guide - Remote.

Key Responsibilities

• Serve as the first point of contact for members and providers, managing multiple communication channels and ensuring timely resolutions
• Educate customers on their plans and digital tools while maintaining accurate documentation of interactions
• Safeguard privacy by adhering to HIPAA standards and collaborate across teams to resolve inquiries about benefits and claims

Required Qualifications

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Associate or Bachelor's degree or recent work toward a degree is preferred
• Experience with multiple customer service channels, including calls, chat, and email
• Tech-savvy with the ability to learn quickly across various systems