Temporary Customer Service Guide

Job Summary

A company is looking for a Temporary Customer Service Guide - Remote.

Key Responsibilities

• Serve as the first point of contact for members and providers, managing 30-40 calls per day and other communication channels
• Educate customers on their plans and assist them in utilizing digital tools for healthcare navigation
• Document calls thoroughly and ensure compliance with HIPAA and confidentiality standards

Required Qualifications

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Preferred Associate or Bachelor's degree or recent progress toward a degree
• Experience working across multiple customer service channels such as calls, chat, text, and email
• Tech-savvy with the ability to learn and adapt quickly to various systems