Temporary Customer Service Representative

Job Summary

A company is looking for a Remote Contact Center - Temp CSR (Full-time).

Key Responsibilities

• Assist inbound inquiries from health plan members regarding transportation services
• Meet or exceed productivity metric goals including Average Handle Time and Customer Satisfaction
• Follow HIPAA and compliance protocols while escalating concerns to leadership

Required Qualifications, Training, and Education

• Minimum of 6 months of inbound Contact Center or transferable healthcare experience
• Ability to sit and wear a headset for 8 hours or more a day
• Moderate experience in Microsoft Teams, Outlook, and Word
• Must be fully bilingual in English and Spanish
• Must provide own equipment and have a secure, distraction-free workspace