Temporary Customer Service Representative

Job Summary

To support customer needs, the full-time Temporary Customer Service Representative will provide assistance with benefits, claims, and eligibility inquiries while working remotely from designated states.

Key responsibilities

• Serve as a guide and advocate for callers, addressing questions and resolving issues related to health insurance benefits
• Conduct research to find accurate information when faced with challenging inquiries
• Tailor communications to meet the unique needs of each caller while ensuring compliance with company standards

Required qualifications

• High school diploma or equivalent
• 6 months of customer service call center experience or equivalent experience in a customer-facing role
• Proficient PC skills with the ability to navigate multiple applications during calls
• Ability to apply mathematical concepts and calculations
• Experience with AI tools and technologies is highly desired