Temporary Customer Service Representative

Job Summary

Serving as a vital link between members and health care professionals, the full-time Temporary Customer Service Representative will provide support by answering inquiries about benefits, claims, and eligibility while working remotely from designated states.

Key responsibilities

• Act as an advocate for callers, addressing questions and resolving issues related to health insurance benefits and claims
• Conduct research to find accurate information and provide tailored communication to meet each caller's needs
• Prioritize customer satisfaction while embodying the organization's mission and values

Required qualifications

• High school diploma or equivalent
• At least 6 months of customer service experience in a call center or similar environment
• Proficient PC skills with the ability to navigate multiple applications during calls
• Ability to apply mathematical concepts and calculations
• Willingness to learn and adapt to changes in products and regulations