Temporary Customer Service Specialist

Job Summary

Serving as a primary operational contact for retail customers and internal partners, the full-time Temporary Customer Service Specialist will manage the customer order lifecycle, troubleshoot issues, and support inventory management in a remote capacity.

Key responsibilities

• Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365)
• Partner closely with Sales, Supply Chain, Finance, and Logistics to support customer needs and maintain service levels
• Develop and maintain reporting, metrics, and KPIs related to customer service and order fulfillment performance

Required qualifications

• 2+ years of experience in customer operations, customer service, or order management within a CPG or related consumer products environment
• Hands-on experience with Microsoft Dynamics 365 (D365) ERP and processing customer orders through EDI
• Strong understanding of inventory management, logistics, fulfillment, and supply chain processes
• Advanced proficiency in Microsoft Excel, including lookups and PivotTables
• Experience supporting retail customers, distributors, or national accounts