Temporary Field Support Specialist

Job Summary

Serving as a vital support link for mobile phlebotomists and clinicians, the full-time Temporary Field Support Specialist will provide real-time assistance, troubleshoot operational issues, and coordinate daily tasks in a remote capacity.

Key responsibilities

• Act as the first line of support for Sprinters in the field via Slack, phone, and Zendesk
• Troubleshoot operational issues, including tech problems and supply challenges
• Track and document field challenges to identify patterns and support process improvements

Required qualifications

• 1+ year of experience in operations support, customer service, healthcare administration, or similar
• Proficiency with tools like Slack, Google Workspace, and ticketing systems such as Zendesk
• Ability to work flexible hours, including mornings or weekends, as needed
• Strong communication skills with an empathetic, problem-solving mindset
• Capability to remain calm and effective under pressure