Temporary Help Desk Agent

Job Summary

Providing first-contact resolution for HR-related inquiries, the full-time Temporary Help Desk Agent will document, triage, and escalate employee inquiries while ensuring a high-quality employee experience in a dynamic healthcare environment.

Key responsibilities

• Document and categorize employee inquiries within the HR Help Desk system, ensuring accurate case management
• Utilize knowledge articles to resolve inquiries at first contact and escalate complex issues to Tier 2 HR specialists
• Identify trends in employee inquiries and recommend improvements to HR knowledge content and processes

Required qualifications

• Minimum High School Diploma or GED; Bachelor's degree in Talent Administration preferred
• 2+ years of customer service experience
• Ability to manage time effectively and prioritize tasks in a fast-paced environment
• Experience in handling multiple tasks and resolving conflicts in a professional manner
• Familiarity with HR processes and knowledge management is a plus