Temporary Help Desk Technician Colorado

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Mon, Feb 12, 2024
This job expires in: 19 days

Job Summary

A company is looking for a Temporary Help Desk Technician.

Key Responsibilities:
  • Proactively recognize, translate, and resolve technical issues affecting associates on site through reading between the lines and connecting the dots with basic IT and desktop navigation knowledge
  • Provide user level technical support by installing, configuring, maintaining and troubleshooting personal computer hardware and software issues
  • Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions

Qualifications:
  • Information technology related bachelor's degree or equivalent experience in IT
  • 6 months call center industry experience
  • Basic IT knowledge and desktop support - basic hardware and software navigation and troubleshooting
  • Passion to Seek First to Understand and translate - read between the lines to find a possible solution, teach and walk through how to reach that solution
  • Execute walk throughs and solutions to the IT problem over zoom meetings

COMPLETE JOB DESCRIPTION

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