Temporary Help Desk Technician Colorado

Job Summary

A company is looking for a Temporary Help Desk Technician.

Key Responsibilities:

• Proactively recognize, translate, and resolve technical issues affecting associates on site through reading between the lines and connecting the dots with basic IT and desktop navigation knowledge
• Provide user level technical support by installing, configuring, maintaining and troubleshooting personal computer hardware and software issues
• Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions

Qualifications:

• Information technology related bachelor's degree or equivalent experience in IT
• 6 months call center industry experience
• Basic IT knowledge and desktop support - basic hardware and software navigation and troubleshooting
• Passion to Seek First to Understand and translate - read between the lines to find a possible solution, teach and walk through how to reach that solution
• Execute walk throughs and solutions to the IT problem over zoom meetings