Temporary Member Services Representative

Job Summary

Supporting member inquiries remotely, the full-time Temporary Member Services Representative will assist with account openings, loan applications, and promote self-service options while ensuring adherence to company policies and service standards.

Key responsibilities

• Maintains service standards for quality, accuracy, and follow-up on member inquiries and transactions
• Educates members about loan and deposit products, promoting virtual banking services and resolving user issues
• Participates in new product testing and provides input on workflow improvements to management

Required qualifications

• High School Diploma or equivalent; college degree preferred or relevant experience in lieu of degree
• Minimum of one year experience in the financial services industry, particularly in a call center
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Ability to work a structured schedule, including evening hours, in a distraction-free remote environment
• Strong decision-making and time management skills to handle multiple projects effectively