Temporary Operations Support Specialist

Job Summary

To support operational efficiency, the full-time Temporary Operations Support Specialist will follow up on customer insurance policy statuses, assist agents and internal teams, and monitor internal platforms while working remotely.

Key responsibilities

• Assist with insurance application status reconciliation to ensure customers are enrolled in the intended plans
• Update customer records with new information regarding application status and account changes
• Monitor internal enrollment platforms and perform nightly checks to ensure data accuracy

Required qualifications

• High School diploma or equivalent
• 1 year in a sales or client services-oriented support role
• Proficient in Excel and capable of navigating databases and CRM systems
• Knowledge of Medicare
• Ability to provide coverage at night during certain times throughout the year