Temporary Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer - Level 1 (Temp).

Key Responsibilities

• Support external users with the operation of software and troubleshoot technical issues
• Handle inbound and outbound calls to assist clients with software or hardware problems
• Document support cases and provide on-demand product training for clients

Required Qualifications

• 1 year of related experience in a technical or customer service role
• Creative thinking to resolve issues
• A stable internet connection in a private environment
• Time management skills in a virtual workforce environment
• Associate's Degree in Information Technology, or relevant certifications (preferred)