Temporary Quality Assurance Specialist

Job Summary

Monitoring and evaluating agent calls for compliance and quality assurance, the full-time Temporary Quality Assurance Specialist will score calls based on established guidelines while working remotely.

Key responsibilities:

• Evaluate and audit calls to assess quality based on compliance criteria
• Score each call according to quality guidelines and standards
• Perform additional related duties as assigned

Required qualifications:

• High school diploma or equivalent
• Knowledge of Excel and Outlook
• Experience in quality assurance analysis or evaluation
• Familiarity with CMS and insurance products
• Bilingual speaking skills (English and Spanish) preferred