Temporary Service Delivery Team Lead

Job Summary

Motivating and mentoring a remote team, the Temporary Service Delivery Team Lead will manage daily operations to ensure quality customer experiences while supporting natural disaster relief efforts for a project lasting 60-120 days.

Key responsibilities

• Coach associates to achieve company and client goals, addressing employee-related issues and coordinating training
• Manage multiple tasks and projects while monitoring team attendance and absence
• Provide feedback and recognition to motivate and inspire team members

Required qualifications

• Associate degree, technical school, or equivalent work experience
• Experience promoting a performance-driven culture
• Ability to engage and support team members with necessary tools and systems
• Customer-focused mindset with a comfort level in using computer systems
• Flexibility to work various shifts during 24x7 hours of operations