Temporary Supervisor

Job Summary

A company is looking for a Supervisor I (Temporary) to manage agents in a contact center environment.

Key Responsibilities

• Motivate and encourage agents through positive communication and feedback
• Monitor agent performance and conduct weekly one-on-one meetings
• Take escalated calls and troubleshoot technical issues for agents

Required Qualifications

• High School diploma or equivalent required; college coursework preferred
• Minimum of 2 years experience supervising staff with proven results
• Preferred 5 years of contact center experience
• Experience managing a team remotely is preferred
• Must be flexible and adaptable to changing business requirements