Temporary Tax Support Specialist

Job Summary

A company is looking for a Tax Support Specialist - Temporary.

Key Responsibilities

• Support Pro customers via chat by answering tax questions, assisting with document gathering, and providing status updates on their returns
• File individual tax returns and manage rejected returns through resolution
• Conduct customer outreach via messaging and outbound calls as filing deadlines approach

Required Qualifications

• Experience preparing returns in high volume settings preferred
• Proficient with digital tools including customer portals and online communication platforms
• Technical aptitude and problem-solving mindset comfortable navigating multiple systems
• Self-starter mindset comfortable with change and learning by doing