Temporary Team Lead

Job Summary

Motivating a team to achieve performance goals, the Temporary Team Lead will work remotely, providing coaching, managing tasks, and resolving customer escalations while ensuring a quality customer experience.

Key responsibilities

• Coach associates to meet company and client goals while addressing employee-related issues
• Manage multiple tasks and projects, including monitoring attendance and processing payroll
• Motivate and mentor the team through constant feedback and recognition of successes

Required qualifications

• Associate degree, technical school, or equivalent work experience
• Strong time management skills for prioritizing tasks and making informed decisions
• Ability to engage and support team performance in a dynamic environment
• Demonstrated empathetic leadership in handling conflicts with diverse team members
• Customer-focused mindset to maintain high standards of accountability and communication