Temporary Team Leader

Job Summary

A company is looking for a Team Leader (Temporary) RCC Sales.

Key Responsibilities

• Oversee day-to-day operations of a team, ensuring performance meets or exceeds KPIs
• Coach, counsel, and motivate team members while enforcing organizational policies and procedures
• Monitor staff performance and recommend operational improvements to enhance agent productivity

Required Qualifications, Training, and Education

• Minimum of 2 years of experience in a fast-paced leadership role
• Familiarity with contact center tools, systems, and methodologies
• Strong skills in Microsoft Office, including Word, Excel, and PowerPoint
• Ability to work flexible hours, including mornings, nights, and weekends
• Good attendance record and performance metrics, including QA scores and KPI achievements