Tennessee Bilingual Customer Service Specialist

Job Summary

Supporting HSN, the full-time Spanish Bilingual Customer Service Specialist will assist both Spanish and English-speaking customers by managing high volumes of inbound inquiries, problem-solving, and promoting products while working remotely from Tennessee.

Key responsibilities

• Handle a high volume of inbound customer calls, addressing inquiries and providing personalized assistance
• Promote additional products during customer interactions to enhance sales opportunities
• Assist customers with various account-related tasks, including refunds, payments, and order placements

Required qualifications

• At least 12 months of customer service experience
• Ability to work in a virtual environment and navigate multiple systems
• Must reside in Tennessee and provide a distraction-free work-from-home environment
• Availability to work weekends, holidays, and additional hours as needed
• Proficient in both Spanish and English communication styles