Tennessee Bilingual Customer Service Specialist
Job Summary
Supporting HSN remotely from Tennessee, the full-time Spanish Bilingual Customer Service Specialist will manage inbound customer calls, assist both Spanish and English-speaking customers, and promote products while maintaining a high call volume.
Key responsibilities
- Assist customers with inquiries, including confirming refunds, taking payments, and placing orders
- Promote additional products during customer interactions to enhance sales
- Provide personalized customer experiences while troubleshooting technical issues as needed
Required qualifications
- 12 months or more of customer service experience
- Ability to work in a virtual environment and navigate multiple systems
- Strong bilingual communication skills in Spanish and English
- Availability to work weekends, holidays, and additional hours
- Capability to maintain a distraction-free work-from-home environment
Complete Job Description
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