Tennessee Call Center Representative

Job Summary

Supporting customers through inbound calls, the full-time Tennessee Call Center Representative will address unique needs, set up new claim reports, and offer additional products in a remote work environment.

Key responsibilities

• Manage inbound calls to assist customers with their claims and service inquiries
• Demonstrate empathy and support to customers recently involved in accidents
• Navigate multiple computer systems to effectively service customer needs and offer additional products

Required qualifications

• A minimum of two years relevant work experience, or a minimum of two years post-secondary education
• Ability to multitask in a fast-paced environment
• Experience in customer service roles
• Access to a designated workspace free from noise and distractions
• High-speed internet connection and a wired computer setup